Anthony Smith - Chief Executive, Passenger Focus

Crossrail will make an enormous difference to passengers experience of train travel. Over the years, passenger numbers have increased but there has been little real opportunity to properly address the issues created by such demand. Crossrail will provide much needed additional capacity for commuters along the routes identified which should mean a much more comfortable and pleasant journey. The project will obviously be a major challenge. Passengers Focus will scrutinise its development closely to ensure that disruption to services is kept to a minimum and passengers are kept informed throughout.